Automate interactions and deliver instant resolutions with the Shipment Tracking AI Agent. Ready to deploy across your website and WhatsApp in minutes.
Customers waiting on a shipment check tracking pages obsessively and message support the moment a status hasn't updated in a day, even when the package is perfectly on schedule.
Customers message support the moment a tracking page shows no movement for 24 hours, even when nothing is actually wrong.
Shoppers don't know their delivery window and contact support just to ask when a package will arrive.
Delays, customs holds, and failed delivery attempts sit unexplained until a human digs through the carrier system.
Last-minute address corrections require manual coordination between support and the warehouse, risking missed cutoffs.
Pulls live status directly from carrier APIs and explains delivery windows in plain language instead of raw tracking codes.
Automatically explains the reason behind delays, customs holds, or failed delivery attempts and the next expected step.
Handles address corrections and delivery rescheduling requests and routes anything past the cutoff to a human dispatcher.
My package has said 'in transit' for 3 days now, is something wrong?
It's actually on schedule — it's currently at the regional hub in Chicago and is expected to move to final delivery tomorrow. No exception has been flagged.
Okay, can I change the delivery address to my office instead?
Yes, since it hasn't reached your local depot yet. What's the new address?
This template comes pre-configured with everything you need to launch quickly.
Your agent doesn't replace your existing tools. It works with them.
Deploy agent on your WhatsApp number
Embed on specific pages and flow
Common questions about deploying the Shipment Tracking AI agent.
It connects directly to carrier APIs so every answer reflects the actual current status of that specific shipment.
Yes, it translates carrier exception codes (customs hold, failed delivery attempt, weather delay) into a plain-language explanation and next expected step.
Yes, as long as the shipment hasn't reached the final delivery cutoff. Past that point it routes the request to a human dispatcher.
You can configure proactive WhatsApp or SMS updates for exceptions like delays or failed delivery attempts, not just replies to questions.
