Automate interactions and deliver instant resolutions with the Utility Outage Reporting AI Agent. Ready to deploy across your website and WhatsApp in minutes.
When the power goes out, customers want to know if it's a known outage and when it'll be fixed within seconds — not after navigating a phone tree during the exact time the power company's lines are jammed.
Major outages flood phone lines exactly when customers most need a quick answer.
Without a live outage map, many customers separately report the same outage instead of confirming a known issue.
Customers don't know when service will be restored and keep calling for updates.
A customer's specific meter issue can get lost in the noise of a larger area-wide outage.
Checks if an outage is already reported in the customer's area before creating a new report.
Files a new outage report with the customer's location and details when no existing outage is found.
Provides estimated restoration times and escalates individual meter or safety issues separately from area-wide outages.
My power just went out, is this a known outage?
Yes, there's a reported outage affecting your area due to storm damage, estimated restoration by 8 PM tonight. I'll add your address to the affected list.
Thanks, and there's a downed line near my driveway too.
That's important — I've flagged it as an urgent safety hazard for immediate crew dispatch, separate from the general outage report. Please stay clear of the area.
This template comes pre-configured with everything you need to launch quickly.
Your agent doesn't replace your existing tools. It works with them.
Deploy agent on your WhatsApp number
Embed on specific pages and flow
Common questions about deploying the Utility Outage Reporting AI agent.
Yes, it checks the live outage map first so you're not filing a duplicate report for something already being fixed.
Yes, it pulls the current estimated restoration time from the utility's outage management system.
It recognizes that as a likely individual issue rather than an area outage and escalates it separately for a technician visit.
Yes, it immediately flags safety-related reports like downed lines or sparking equipment for urgent priority dispatch.
