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Customer Support Agent

Your Customers Have Questions at 11pm. Your Agent Should Have Answers.

An AI customer service chatbot answers questions. Robofy's support agent does that and more. It handles unlimited volume across every outlet, maintains outlet-specific knowledge, and knows exactly when to pass the conversation to a human, all on your website and WhatsApp, 24/7.

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Works on your Website and WhatsApp

Your AI Support Agent
AI Support Agent
Robofy Support Agent
Online now
What time does the Indiranagar outlet open?
The Indiranagar outlet is open Monday to Saturday, 11am to 11pm, and Sunday 12pm to 10pm.
Do you have vegan options?
Yes, we have a dedicated vegan section with 12 options including starters and mains.
Is parking available?
Yes, complimentary parking for up to 2 hours in the building basement.
3 questions answered in under 10 seconds
Official Meta Tech Partner for WhatsApp Business API
The Problem

Your Staff Shouldn't Spend Their Day Answering the Same Ten Questions

What time do you open? Do you have vegan options? Which outlet is near me? Is parking available? These are real questions your team answers every day, on calls, on WhatsApp, on Instagram DMs. Every minute spent on repetitive queries is a minute not spent on the customer in front of them.

The Same Questions, Every Day

Timings, parking, menu options, policies. Your team answers these questions dozens of times a day across calls, WhatsApp, and walk-ins. It's a drain on attention that belongs elsewhere.

Inconsistent Answers Across Outlets

Different staff at different outlets give different answers. Customers get confused, trust erodes, and your brand experience is inconsistent at scale.

No One Available After Hours

Your customers research and decide outside office hours. Questions at 10pm go unanswered until morning, by which time the decision has often already been made.

Scaling Means More Headcount

As you open more outlets, support volume grows linearly. The only answer most chains have is hiring more staff, which eats directly into margins.

Before vs. After

This Is What Your Front Desk Handles Today

Every one of these happens before noon.

Without Robofy
9:04 am Answers "What time do you open on Sunday?" for the third time this morning.
9:47 am Manually forwards a WhatsApp inquiry to the right outlet.
10:15 am Misses a call while handling a walk-in. Caller doesn't leave a message.
11:02 am Responds to "Do you have parking?" on the website chat, 47 minutes after it was sent.
11:30 am Types out the full menu to a customer on WhatsApp.
11:58 am Gets asked about the cancellation policy. Checks the doc. Replies.
With Robofy
9:04 am Agent answers instantly. Staff are already focused on the morning setup.
9:47 am Agent identifies the outlet from the query and routes it automatically. No manual handling.
10:15 am Agent picks up on WhatsApp and website simultaneously. No missed contacts.
11:02 am Customer gets the parking answer in 4 seconds. Conversation moves forward.
11:30 am Agent shares the menu link and answers follow-up questions. No typing required.
11:58 am Agent retrieves the policy and responds in under 5 seconds. Every time.

Your staff's time is too valuable for questions your agent can answer in seconds.

AI Agent Experience the Support Agent in action
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Customer Support Agent
Support Agent • Online
What the Agent Does

Instant Answers. Every Outlet. Any Question.

Trained on your business so your customers always get the right answer, without bothering your team.

"Hi! I know your menu, policies, and outlet details. Go ahead and ask me anything."

Answers Instantly, Every Time

Trained on your menus, FAQs, outlet information, policies, and pricing. Accurate answers, consistent across every location, on website and WhatsApp, 24 hours a day.

Handles Volume Without Headcount

Whether it's 10 inquiries or 1,000, the agent handles them simultaneously on your website and WhatsApp without additional staff or any degradation in response quality.

Escalates When It Matters

When a query needs a human, the agent hands off to the right person at the right outlet with full context. No repetition for the customer, no lost conversation history for the team.

Why a Support Agent Goes Further Than a Customer Service Chatbot

A typical AI customer service chatbot answers from a fixed script. It handles common questions reasonably well, but the moment a customer asks something slightly outside the script, the experience breaks down. Robofy works as a full support agent trained on your actual business data, including outlet-specific timings, menus, pricing, policies, and FAQs. A customer at your Koramangala location gets Koramangala answers. A customer on WhatsApp gets the same quality response as one on your website. When a query genuinely needs a human, the agent hands off with the full conversation already attached so the customer never has to repeat themselves.

Industry Blueprints

Readymade Support Agents for Your Industry

Trained on the questions your customers actually ask, not a generic FAQ bot.

Customer Support

Restaurant Support Agent

Answers outlet hours, menu queries, dietary options, parking, and policies instantly across website and WhatsApp, with location-specific accuracy for every branch.

Sample queries it handles

  • "What time does the Indiranagar outlet open?"
  • "Do you have vegan options on your menu?"
  • "Is parking available at the Bandra location?"
Preview Agent
Customer Support

Hotel Support Agent

Handles guest queries on room amenities, breakfast packages, swimming pools, cancellation policies, and property-specific information for every property in your portfolio.

Sample queries it handles

  • "What's included in your breakfast package?"
  • "Do you have a swimming pool at the Pune property?"
  • "What's your cancellation policy for advance bookings?"
Preview Agent
Customer Support

Salon Support Agent

Answers questions on services, treatment pricing, stylist availability, and branch hours, with location-specific accuracy across all your outlets.

Sample queries it handles

  • "How much does a keratin treatment cost at your Andheri branch?"
  • "Do you offer services for men?"
  • "Which outlets are open on Sundays?"
Preview Agent
Customer Support

Spa Support Agent

Answers treatment queries, session durations, therapist availability, walk-in policies, and wellness package details across all your centres.

Sample queries it handles

  • "What's the difference between a Swedish and a Thai massage?"
  • "How long is a standard hot stone session?"
  • "Do I need an appointment or can I walk in?"
Preview Agent
Customer Support

Clinic Support Agent

Handles patient queries on specialist availability, insurance acceptance, branch timings, and clinic policies across all your locations with accurate, branch-specific answers.

Sample queries it handles

  • "Do you have a cardiologist at the HSR Layout branch?"
  • "Do you accept Star Health insurance?"
  • "What are the timings for your Whitefield clinic?"
Preview Agent
How It Works

From Setup to Live - Without Engineering Sprints

Four steps to a deployed agent that handles real customer conversations across every outlet.

1

Fetch Your Data

Train your agent on your menus, FAQs, outlet information, policies, pricing, and location-specific details. No custom data pipelines needed.

2

Connect Your Workflows

Plug into your booking system, inquiry forms, internal tools, or APIs. Your agent doesn't just answer, it takes action.

3

Test Before You Go Live

Run internal testing and UAT with our guided checklist. Know exactly what your agent will say before your first customer sees it.

4

Deploy Across Channels

Launch on your website and WhatsApp. Outlet-level routing and human handoff are built in from day one, no custom dev required.

“
Most AI Agent vendors hand you a login and a help doc, and call it onboarding. We work differently. From the first interaction to go-live day, we work with you handling setup, testing, staff training, and every edge case that comes up.

We don't measure success by accounts created or deals closed. We measure it by AI agents your staff trusts and your customers actually use. That's the outcome we're here for."
Milan, Founder of Robofy
Milan, Founder Robofy.ai
Guided Go-Live Program

Live in 1–4 Weeks. Guaranteed.

Every Robofy enterprise customer gets a structured 4 weeks launch program - agent setup, knowledge base configuration, UAT testing, and team handoff included. No DIY. No guesswork.

1 Weeks 1-2 Development
→
2 Week 3 Testing & UAT
→
3 Week 4 Go Live
  • Custom Integration
  • Dedicated AI Expertise
  • Project Management Oversight
See the full process

Consistent Answers. Every Outlet. Every Hour.

A support agent that handles the repetitive so your staff can focus on the meaningful.

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Trusted by multi-location F&B and hospitality brands across India

FAQ

Everything you need to know

Common questions from service businesses deploying a customer support agent.

How is the support agent trained on our business information?

The agent is trained on your website content, menus, FAQs, outlet details, policies, and any documents you provide. Training is completed before go-live and the knowledge base is updated whenever your information changes. No manual scripting required.

What happens when the agent cannot answer a question?

When a query falls outside the agent's knowledge base or requires human judgment, it escalates to the right person at the right outlet with the full conversation context already attached. The customer does not need to repeat themselves.

Can the agent give different answers for different outlets?

Yes. The agent understands outlet-specific information, different timings, menus, pricing, and policies across locations. A customer asking about the Bandra outlet gets Bandra-specific answers, not generic information that may not apply.

How does the agent handle high query volumes during peak hours?

Unlike human staff, the agent handles unlimited simultaneous conversations without any slowdown. Peak hours, lunch rush, weekends, and holidays make no difference to response time or answer quality.

Which channels does the support agent work on?

The support agent is deployed on your website and WhatsApp. Both channels share the same knowledge base, so your customers get consistent answers regardless of where they ask.

How long does it take to train and deploy the support agent?

Most deployments go live within one to four weeks. Training the agent on your business data takes a few days. We then test it against real customer queries before going live, so you know exactly what your customers will experience.

Is this an AI customer support chatbot?

Yes. Robofy functions as an AI customer service chatbot that handles queries instantly, around the clock, on your website and WhatsApp. It also works as a support agent that maintains outlet-specific knowledge and escalates to a human when the query needs it.

How does this compare to a standard AI chatbot for customer service?

A standard customer service chatbot answers from a single fixed script. Robofy's support agent is trained on your specific business information, handles multi-location businesses where each outlet may have different policies and timings, and works on both website and WhatsApp with consistent answers across all channels.