View customer WhatsApp conversations in one place.
Stay responsive, organised and efficient with a shared WhatsApp inbox. Manage customer conversations in one place, so your team can continue conversations without juggling multiple phones.
For support teams who answer WhatsApp together, and who need to see what the AI already said before they reply.
The WhatsApp Inbox brings customer conversations into one shared workspace inside Robofy, so your team can pick up a thread without switching between phones.
View customer WhatsApp conversations in one place.
View and edit customer details directly inside the inbox.
AI Agent messages and human replies stay together in the same conversation.
Send and receive images, video, audio and documents.
Reply normally while WhatsApp’s 24-hour customer care window is open. Once it closes, continue the conversation using an approved WhatsApp template.
You can reply to customer messages normally for 24 hours after the customer’s latest message.
Once the 24-hour window closes, the normal composer is unavailable. The conversation must continue using an approved WhatsApp template.
Start a new WhatsApp conversation using an approved template.
See the customer message, the AI Agent response and the human reply together, with contact information available alongside the conversation.
Everything you need to manage WhatsApp customer conversations in one place.
See customer WhatsApp messages in one shared inbox.
AI Agent responses are clearly labelled inside the conversation.
Send and receive images, video, audio and documents.
Captions are supported for everything except audio.
See delivery status, sending state and failed-send alerts.
Search by profile name, phone number or last message text.
View and edit customer contact details without leaving the inbox.
New messages appear on the next 45-second polling cycle. You can also refresh manually.
Anyone with project access sees the same inbox.
Conversation assignment and per-conversation AI pause are not available yet.
A phone works well for individual conversations. A shared inbox becomes more useful when customer conversations need to be visible across a business.
| Feature | WhatsApp on a Phone | Robofy WhatsApp Inbox |
|---|---|---|
| Shared access | Primarily device/account based | Anyone with project access sees the inbox |
| Conversation history | Harder to share across multiple people | Customer conversations stay in one workspace |
| Search | Standard WhatsApp search | Search profile name, phone number and last message text |
| AI Agent | Not available | AI Agent messages appear in the same thread |
| Contact details | Managed separately | Contact details are available directly inside the inbox |
| Media | Standard WhatsApp media | Images, video, audio and documents remain in the conversation |
| Message delivery information | Standard status indicators | Per-message delivery status, sending state and failure alerts |
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The inbox comes with your WhatsApp API account. See plans and pricing.
What teams ask before they move their replies into one place.
Only while the 24-hour window is open, which WhatsApp defines as the period after the customer's most recent message to you. Robofy checks the timestamp of their last message and, once more than 24 hours have passed, disables the composer and tells you to send an approved template instead. That rule comes from WhatsApp, not from Robofy, and the inbox enforces it so a message cannot silently fail.
Through New Conversation, which walks three steps: enter the recipient's number with its country code and no plus sign, choose an approved template, then fill in any placeholder values. A preview shows the template with your values before it sends. You cannot open a cold conversation with free text, because WhatsApp does not allow it.
Yes. The AI's replies and human replies sit in the same thread, in order, and anything the AI sent is labelled "AI Agent" so you can tell at a glance who said what before you join the conversation.
Images, video, audio and documents. Images and video open full screen in the inbox, documents keep their filename for download, and you can attach a caption to anything except audio, which WhatsApp does not support captions on.
The conversation list refreshes itself in the background every 45 seconds without interrupting what you are typing, and shows when it last synced. There is also a Refresh now button when you do not want to wait.
Each message you send carries its own status: a clock while it is in flight, and an alert icon if it failed, so a failure is visible on the message itself rather than being buried in a log somewhere.
Search filters your conversations by the customer's profile name, their phone number, or the text of the last message, so you can find a thread whether you remember who it was or only what it was about.
Yes. The contact panel looks the number up as you open a conversation. If there is no contact yet it offers to create one from that panel, and if there is, you can edit their details and save without leaving the inbox. Either way it writes to the same contact records your campaigns use.
Yes. Unread counts show on each conversation in the list, up to 99+, and opening one with unread messages marks it read automatically.
Bring customer conversations into one inbox, let your AI Agent handle routine replies, and continue the conversation when a person needs to step in.