Aggregators and marketplaces support two very different audiences at once: buyers chasing orders and answers, vendors chasing onboarding and payouts. Robofy's AI agents handle both sides, resolve disputes with context from both parties, and escalate only what genuinely needs your team.
Buyers want order status and dispute resolution. Vendors want onboarding help and payout answers. Both come in at volume, both expect fast answers, and most support tools are built for only one side of the transaction.
Buyer and vendor queries compete for the same support queue and headcount.
New sellers stall on document, listing, or payout setup questions.
Order or payment disputes need context from both sides before anyone can act.
Commission, refund, and listing policies get answered differently by different agents.
A support widget on a marketplace usually knows one side of the transaction. Robofy's agent is trained on both your buyer-facing policies and your vendor operations, so it can answer a buyer's order question and a vendor's payout question with the same accuracy, without mixing the two up.
For disputes, it gathers the order, payment, and communication history from both sides before it escalates, so your team opens a case with the full picture instead of starting from scratch.
Answers order status, payment, and policy questions for buyers, and resolves the majority without a ticket.
Walks new vendors through document submission, listing setup, and payout configuration end-to-end.
Gathers order, payment, and communication history from both sides, then routes disputes to the right team with context attached.
Pre-built for two-sided marketplace operations. Not a generic chatbot template.
Whether you run a marketplace, a wholesale platform, or a service aggregator, the agent adapts to how buyers and vendors interact with you.
Supports buyers and sellers across catalog, order, and payment questions on a shared platform.
Handles bulk order, credit term, and logistics questions between distributors and buyers.
Matches service requests to the right provider and manages booking, cancellation, and dispute conversations.
Your agent doesn't replace your existing tools. It works with them.
Pull buyer and vendor account data into every conversation
Check payment and payout status without leaving the chat
Sync order and inventory data across both sides of the platform
Push escalations and vendor applications in real time
Deploy agent on your WhatsApp number
Common questions from B2B aggregators and marketplaces deploying AI agents.
Yes. The agent is trained separately on buyer-facing and vendor-facing policies and data, so it recognizes who it's talking to and answers accordingly, without mixing up the two.
The agent gathers order, payment, and communication history from both sides before escalating, so your trust and safety or support team opens the case with full context instead of chasing it down manually.
Yes. It can walk new vendors through document requirements, listing setup, and payout configuration, answering their questions at each step instead of leaving them stuck mid-onboarding.
Yes. Robofy connects to your CRM, ERP, and payment or escrow provider through documented API actions, so the agent can check real order, payout, and account status.
Most marketplace chatbots handle one side of the transaction and answer from a fixed script. Robofy's AI agent supports both buyers and vendors, checks live order and payment data, and takes action, only escalating what genuinely needs a person.
No. Robofy handles setup, trains the agent on your buyer and vendor policies, and tests every conversation flow before go-live. Most platforms are live within one to two weeks.
