"Where is my order" shouldn't need a human. Robofy's AI agents check live order and shipping status, process returns and refunds within your policy, answer product questions, and only escalate what genuinely needs a person. Across website and WhatsApp, around the clock.
"Where is my order?" "Can I return this?" "Is this back in stock?" These make up most of your ticket volume, and they spike hardest during sales and peak season, right when your team has the least bandwidth to answer them.
"Where is my order" tickets dominate the queue and crowd out everything else.
Manual return approvals slow down refunds and frustrate customers.
Ticket volume triples during sales, but support headcount doesn't.
Pre-purchase questions go unanswered and the sale is lost.
Most ecommerce chatbots point customers to a tracking page and stop there. Robofy's agent connects directly to your store and shipping data, so it can tell a customer exactly where their order is, process a return within your policy, and answer product questions from your catalog, without a ticket.
For pre-purchase questions, it can also step in before a cart is abandoned, answering sizing, stock, or shipping questions in the moment a customer is deciding whether to buy.
Pulls live order and shipping status from your store and carrier, and resolves WISMO tickets instantly.
Processes return and refund requests within your policy, end-to-end, no manual approval queue.
Answers sizing, stock, and product questions before checkout, catching hesitation before it becomes an abandoned cart.
Pre-built for how ecommerce support actually works. Not a generic chatbot template.
Whether you run a single DTC brand, a multi-brand catalog, or a subscription business, the agent adapts to your order and fulfillment flow.
Handles order, sizing, and product questions with the brand voice and policies specific to a single storefront.
Answers questions across multiple brands and catalogs from one deployment, keeping each brand's policies distinct.
Manages subscription pause, skip, swap, and cancellation requests, reducing involuntary churn from support friction.
Your agent doesn't replace your existing tools. It works with them.
Pull live order, inventory, and customer data
Sync orders and product catalog into agent responses
Process refunds directly from the conversation
Push escalations and return requests in real time
Deploy agent on your WhatsApp number
Common questions from ecommerce brands deploying AI agents.
Yes. Connect your store platform and carrier data, and the agent pulls live order and shipping status instead of pointing customers to a generic tracking page.
Yes. You set the return and refund policy, and the agent handles eligible requests end-to-end, including issuing the refund through Stripe or your payment provider.
Yes. Robofy connects directly to Shopify and WooCommerce to pull live order, inventory, and customer data into every conversation.
Yes. The agent handles volume the same way whether it's ten conversations or ten thousand, so peak season and flash sales don't create a support backlog.
A basic chatbot answers FAQs and links to a tracking page. Robofy's agent checks live order data, processes returns within your policy, and takes action, only escalating what genuinely needs a person.
No. Robofy handles setup and connects to your store platform directly. Most ecommerce brands are live within a week, with no engineering work on your end.
