RobofyThe Ecommerce Agent That Actually Resolves Order Issues
"Where is my order" shouldn't need a human. Robofy's AI agents check live order and shipping status, process returns and refunds within your policy, answer product questions, and only escalate what genuinely needs a person. Across website and WhatsApp, around the clock.
Order Status Questions Are Eating Your Support Team
"Where is my order?" "Can I return this?" "Is this back in stock?" These make up most of your ticket volume, and they spike hardest during sales and peak season, right when your team has the least bandwidth to answer them.
WISMO Overload
"Where is my order" tickets dominate the queue and crowd out everything else.
Returns & Refund Friction
Manual return approvals slow down refunds and frustrate customers.
Peak Season Spikes
Ticket volume triples during sales, but support headcount doesn't.
Cart Abandonment
Pre-purchase questions go unanswered and the sale is lost.
What an Ecommerce Support Agent Actually Does
Most ecommerce chatbots point customers to a tracking page and stop there. Robofy's agent connects directly to your store and shipping data, so it can tell a customer exactly where their order is, process a return within your policy, and answer product questions from your catalog, without a ticket.
For pre-purchase questions, it can also step in before a cart is abandoned, answering sizing, stock, or shipping questions in the moment a customer is deciding whether to buy.
Three Agents. Every Stage of the Order Covered.
Order & Tracking Agent
Pulls live order and shipping status from your store and carrier, and resolves WISMO tickets instantly.
- Where is my order #4521?
- Why hasn't my package moved in 3 days?
- Can I change my delivery address?
Returns & Refunds Agent
Processes return and refund requests within your policy, end-to-end, no manual approval queue.
- I want to return this, it doesn't fit
- When will my refund show up?
- Can I exchange this for a different size?
Product Q&A Agent
Answers sizing, stock, and product questions before checkout, catching hesitation before it becomes an abandoned cart.
- Does this run true to size?
- Is this back in stock in blue?
- Do you ship internationally?
Readymade Agent Blueprints for Ecommerce Brands
Pre-built for how ecommerce support actually works. Not a generic chatbot template.
Built for Every Kind of Ecommerce Brand
Whether you run a single DTC brand, a multi-brand catalog, or a subscription business, the agent adapts to your order and fulfillment flow.
DTC Brands
Handles order, sizing, and product questions with the brand voice and policies specific to a single storefront.
- Is this fabric machine washable?
- Can I combine two discount codes?
- When does the next drop launch?
Multi-Brand Retailers
Answers questions across multiple brands and catalogs from one deployment, keeping each brand's policies distinct.
- Can I return a Brand A item to a Brand B order?
- Which brands ship internationally?
- Do loyalty points work across brands?
Subscription Commerce
Manages subscription pause, skip, swap, and cancellation requests, reducing involuntary churn from support friction.
- I want to skip next month's box
- Can I swap an item in my next shipment?
- How do I cancel my subscription?
Tools Your Agent Connects With
Your agent doesn't replace your existing tools. It works with them.
Shopify
Pull live order, inventory, and customer data
WooCommerce
Sync orders and product catalog into agent responses
Stripe
Process refunds directly from the conversation
Google Sheets
Push escalations and return requests in real time
WhatsApp Business
Deploy agent on your WhatsApp number
Everything you need to know
Common questions from ecommerce brands deploying AI agents.
Can the agent check real order and shipping status?
Yes. Connect your store platform and carrier data, and the agent pulls live order and shipping status instead of pointing customers to a generic tracking page.
Can it process returns and refunds automatically?
Yes. You set the return and refund policy, and the agent handles eligible requests end-to-end, including issuing the refund through Stripe or your payment provider.
Does it work with Shopify or WooCommerce?
Yes. Robofy connects directly to Shopify and WooCommerce to pull live order, inventory, and customer data into every conversation.
Can the agent handle a spike in tickets during a sale?
Yes. The agent handles volume the same way whether it's ten conversations or ten thousand, so peak season and flash sales don't create a support backlog.
How is this different from a basic ecommerce chatbot?
A basic chatbot answers FAQs and links to a tracking page. Robofy's agent checks live order data, processes returns within your policy, and takes action, only escalating what genuinely needs a person.
Do we need a developer to set this up?
No. Robofy handles setup and connects to your store platform directly. Most ecommerce brands are live within a week, with no engineering work on your end.