Onboarding questions, billing confusion, and "how do I..." tickets all compete for your support team's time, at every stage of the customer lifecycle. Robofy's AI agents resolve them instantly, handle subscription changes directly, and flag churn-risk conversations before they become cancellations.
New trials need hand-holding. Existing accounts need billing help and feature questions answered. And somewhere in that queue is a customer quietly deciding not to renew. Most support setups can't tell the difference until it's too late.
Trial users hit a question, don't get an instant answer, and never activate.
Plan changes, invoices, and proration questions generate a steady stream of tickets.
The same "how do I..." questions repeat across every new account.
Frustrated customers cancel quietly instead of asking for help.
A typical SaaS chatbot answers from a help center article and stops. Robofy's agent is trained on your product, docs, and account data, so it can walk a trial user through activation, make an actual plan or billing change, and answer feature questions with your product's current behavior, not a stale script.
It also recognizes the language of a churn-risk conversation, frustration, cancellation intent, repeated complaints, and routes it to your team immediately instead of letting it quietly become a lost account.
Walks trial and new users through setup and activation, answering questions in the moment instead of losing them to a help center search.
Handles plan upgrades, downgrades, invoice questions, and payment updates directly, no manual processing.
Detects frustration and cancellation intent in real time, and routes at-risk accounts to your team before they churn.
Pre-built for the SaaS customer lifecycle. Not a generic chatbot template.
Whether you sell to enterprises, run self-serve signups, or serve one specific industry, the agent adapts to your customer lifecycle.
Handles multi-seat account questions, admin permissions, and security or procurement questions from buying teams.
Resolves high-volume, low-complexity questions instantly so users self-activate without waiting on support.
Speaks the language of your specific industry, whether that's healthcare, legal, real estate, or logistics workflows.
Your agent doesn't replace your existing tools. It works with them.
Sync conversation history and escalate with full context
Process plan changes and billing updates directly
Alert your team the moment a churn-risk signal appears
Pull live account and usage data into responses
Deploy agent on your WhatsApp number
Common questions from SaaS companies deploying AI agents.
Yes. Connected to Stripe or your billing provider, the agent can upgrade, downgrade, or update payment details directly, not just explain how to do it.
The agent recognizes language patterns associated with frustration or cancellation intent and routes those conversations to your team in real time, with the full conversation history attached.
Yes. The agent can walk new and trial users through setup and activation steps, answering questions as they come up instead of sending them to a help center article.
Yes. Robofy connects to Intercom, Zendesk, Stripe, Slack, and your own API through documented actions, so the agent works alongside your existing tools.
A standard chatbot answers from a help center article. Robofy's agent checks live account and usage data, makes real billing and plan changes, and flags churn risk, only escalating what genuinely needs a person.
No. Robofy handles setup, training on your product and docs, and testing before go-live. Most SaaS teams are live within a week, with light engineering involvement only where API actions are needed.
