For support teams, integration owners, and developers responsible for WhatsApp messaging.
Review incoming messages, recorded delivery and failure statuses, message events from campaigns, and webhook activity in Robofy. Filter the Activity Log and open individual event details to understand exactly what was recorded.
Illustrative product data - not customer records.
WhatsApp Activity Logs are records of events that occur while WhatsApp messaging activity is being processed. In Robofy, they can include incoming messages, message status updates, failed-message information, message events from campaigns, and API or webhook activity.
Instead of relying only on summary metrics, you can inspect an individual recorded event to understand what happened at a particular time.
Scroll through a recorded event - from the feed, into the failure, then the payload and webhook response.
All events, IDs, and payloads shown are illustrative demo data.
A message can generate several kinds of records. Each one appears in the feed when it is captured - not every message produces every state.
Review recorded status events associated with messages sent through Robofy campaigns.
Inspect supported API and webhook activity when you need additional technical context.
Filters apply one at a time so unmatched events fall away until the matching records remain.
Apply filters to narrow the feed to the records that match your investigation.
Illustration with synthetic demo data - not customer records.
Enable Activity Log capture when you want to record events for an investigation. Each enabled capture window lasts 24 hours and logging automatically switches off when the window expires.
You can switch logging off earlier or enable another capture window when needed.
Enable logging before reproducing an issue so the relevant events can be recorded.
Turn on Activity Log capture for a 24-hour window.
Send a test message, receive a message, trigger a campaign message, or reproduce the workflow you are investigating.
Filter the Activity Feed by date, webhook, phone number, or event category.
Review the status, failure information, payload, and webhook response details available for that recorded event.
Activity Logs can expose the underlying event data when a high-level status isn’t enough. Inspect the captured payload and available webhook delivery details for further investigation.
Summary
Payload
{
"event": "message_status",
"status": "failed",
"message_id": "wamid.example",
"timestamp": "2026-09-10T10:42:18Z"
}Webhook response
Illustrative example structure only - not real customer data.
Use Activity Logs when you need to understand a specific event. Use reporting when you need to evaluate performance across many messages.
Straightforward answers about WhatsApp Activity Logs, capture windows, filters, and event inspection.
Robofy Activity Log shows supported WhatsApp messaging, API, and webhook events captured while logging is active. This can include incoming messages, message status updates, failed-message details, message events from campaigns, payloads, and webhook delivery information where available.
When failure information is included in the recorded event, open the failed-message record to review the available failure reason or details.
Yes. Activity Logs can show recorded events associated with messages sent through Robofy campaigns, such as message-status updates. Activity Logs are not a history of campaign creation, scheduling, or campaign configuration.
Yes. Use the Webhook and Phone Number ID filters together with the date range and event-category controls to narrow the Activity Feed.
When activity logging is enabled, Robofy captures supported incoming and outgoing API events for 24 hours. Logging switches off when that capture window expires, and it can also be turned off earlier.
Yes. Recorded event details can include the payload and available webhook delivery information such as the destination, HTTP response code, delivery status, and response body.
No conclusion about retention should be drawn from the capture setting alone. The 24-hour setting controls the period during which new events are captured. Log retention is separate.
No. Activity Logs show individual recorded events. Analytics and campaign reporting summarize performance across many messages over time.
No. Activity Log records and displays event information. It does not resend, retry, or modify the message.
Capture WhatsApp activity, find the relevant event, and inspect the details your team needs to investigate it.
Get clearer visibility into your WhatsApp message activity.