Most chatbots stop at answering questions. The Action Agent connects to your systems and actually gets things done: updating orders, changing accounts, processing cancellations, and completing bookings end-to-end. No back and forth, no manual follow-up, across website and WhatsApp, 24/7.
A customer asks to update their order, change their plan, or reschedule a booking. Your chatbot understands the request, then hands it to a human anyway, because it can't actually do anything. The conversation stalls exactly where it should have finished.
Every address or item change becomes a ticket for someone to process by hand.
Plan upgrades, cancellations, and detail updates repeat hundreds of times a week.
Scheduling takes multiple messages instead of resolving in the first one.
Your systems can do the work, but the conversation and the system never talk to each other.
Most AI chatbots are conversational: they answer, and then a person has to finish the job. Robofy's Action Agent is connected directly to your systems through documented API actions, so it can update an order, change a subscription, or confirm a booking inside the same conversation, with your approval rules built in.
The customer never leaves the chat. Your team never touches a ticket for something the agent could complete itself.
Updates addresses, processes cancellations, changes account details, and checks order status end-to-end.
Books, reschedules, and confirms appointments or meetings directly inside the conversation.
Handles plan changes, invoice questions, and payment updates securely, without a manual approval queue.
Pre-built for the most common workflows enterprise teams automate first.
The same execution layer, applied to how different teams actually work.
The original blueprint for self-service scheduling: reservations, appointments, and confirmations across every location.
Explore Appointment BookingOrder tracking, returns, and refunds handled end-to-end for ecommerce brands.
Explore EcommercePlan changes, invoices, and payment updates handled directly for SaaS companies.
Explore SaaSYour agent doesn't replace your existing tools. It works with them.
Execute actions directly through documented API calls
Pull and update account data in real time
Process plan changes and refunds securely
Push completed actions and escalations in real time
Deploy agent on your WhatsApp number
Common questions about the Action Agent.
A regular chatbot answers questions and stops. The Action Agent is connected to your systems through documented API actions, so it can actually complete the request: update an order, change a subscription, or confirm a booking, inside the same conversation.
Common examples include order and account updates, cancellations, appointment and meeting scheduling, and billing or subscription changes. If it's an action your team does through an API or admin panel today, it can usually be automated.
Yes. You define which actions execute automatically and which require confirmation or human approval first. Sensitive or high-value actions can be routed for review before anything changes in your systems.
Yes. Robofy connects to your CRM, billing provider, booking system, or any internal tool through documented API actions, so the agent works with what you already have instead of replacing it.
If an action can't be completed or falls outside what the agent is authorized to do, it escalates to your team with the full conversation and attempted action attached, so nothing gets lost and no one starts from scratch.
Most deployments go live within one to four weeks depending on how many actions and integrations are involved. We handle the API connections and test every action before go-live.
