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Restaurant Customer Feedback Chatbot for Dining Chains

Turn every guest experience into actionable insight.

Post-meal feedback, complaint resolution, satisfaction scores. Your feedback agent collects structured responses from every guest, across every outlet, before the experience fades from memory.

Website + WhatsApp
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Features

Everything Your Restaurant Needs to Listen, Act, and Retain

Automated Feedback Collection

Send post-visit feedback requests automatically via WhatsApp or website, capturing responses while the experience is fresh.

Structured Ratings and NPS

Collect food ratings, service scores, ambience ratings, and NPS to benchmark performance across outlets over time.

Real-time Complaint Alerts

Detect dissatisfied guests instantly and alert your team for swift resolution before a complaint becomes a public review.

Two-way Conversations

Go beyond one-click surveys. The agent asks follow-up questions to get specific, actionable feedback your team can act on.

Outlet-wise Reporting

Separate feedback by outlet so you can identify underperforming locations and address service gaps before they affect your reputation.

Loyalty Engagement

Engage happy guests with loyalty points, referral offers, or return visit incentives while their satisfaction is at its peak.

Upselling on Re-engagement

Promote new dishes, seasonal menus, or upcoming events to guests who re-engage through the feedback loop.

Repeat Visit Conversion

Identify frequent guests and route them to your loyalty team to convert them into members or brand advocates.

Omni-channel Agents

Collect feedback over Website, WhatsApp, Voice (coming soon), and Instagram (coming soon).

Blueprints

Readymade Agent Blueprints for Guest Feedback

Pre-built for how guests actually feel and respond. Not a generic survey form.

Feedback Collection Agent
Complaint Resolution Agent
Loyalty and Retention Agent

Works With the Tools You Already Use

Your agent doesn't replace your existing tools. It works with them.

G

Google Sheets

Store all feedback responses and complaint logs automatically

W

WhatsApp Business

Send post-visit feedback requests directly via WhatsApp

W

Your Website

Embed the feedback widget on your order confirmation or thank-you page

P

Petpooja

Match feedback to order data for deeper guest insights

Every Guest Has Something to Say. Make Sure You Are Listening.

Deploy this feedback agent for your restaurant chain. Live in a week, without an engineering team.

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FAQ

Common questions

Everything you need to know before deploying this blueprint.

How does the agent send feedback requests to guests?

The agent sends a WhatsApp message or website prompt after their visit at a time you configure, such as 30 minutes after the meal or the following morning, so the experience is still fresh.

Can it detect unhappy guests and escalate automatically?

Yes. If a guest gives a low rating or uses negative language, the agent flags the conversation and alerts your team immediately so you can resolve the issue before it becomes a public review.

Does it collect NPS scores?

Yes. You can configure the agent to ask a standard NPS question and collect structured scores, which can be aggregated by outlet and time period for your reporting dashboard.

Can the feedback data be exported or integrated?

Yes. All feedback, ratings, and complaint logs are pushed to Google Sheets in real time and can be connected to your CRM or analytics tools for deeper analysis.

How quickly can we go live?

Most deployments go live within one week. We configure the feedback flow, set the timing triggers, and run a full test before handing over to your team.