How does Robofy answer order status questions without access to live order data?
Robofy answers order status questions based on your store's shipping policies, dispatch timelines, and carrier information. It tells customers what to expect based on the shipping method they selected and your published processing and delivery windows. It also directs customers to their tracking confirmation email or WooCommerce order status page for real-time tracking information. For stores that want deeper order lookup integration, Robofy can be connected to custom data sources via its API.
How accurate are the product recommendations?
Recommendation accuracy depends on the quality and completeness of your product page content. Robofy uses RAG to retrieve the most relevant product passages from your indexed WooCommerce catalogue and constructs recommendations based on that content. Stores with detailed product descriptions, clear use-case information, and well-written category pages see the most accurate recommendations. Robofy does not guess - it draws on what you have published.
Can the chatbot handle both order status and product questions in the same conversation?
Yes. Robofy identifies the intent behind each message and responds from the appropriate part of your indexed content. A customer can ask about their existing order and then immediately ask for a product recommendation, and the chatbot handles both within the same chat session without needing separate flows or mode switches.
Will the product recommendations stay current as I add new products?
Yes. Robofy automatically re-crawls your WooCommerce store when new content is detected. When you add new products, update descriptions, or change categories, the chatbot's knowledge base is refreshed. New products become available for recommendations without any manual updates to the chatbot configuration.
What happens when a customer has an order issue the chatbot cannot resolve?
Robofy can be configured to escalate conversations to a human agent when the query falls outside what the chatbot can answer from your content. You can set escalation triggers, a fallback message, and a contact method. The chatbot handles the high volume of routine WISMO queries automatically and routes genuine exceptions to your team.
Can I deploy this on multiple WooCommerce client stores as an agency?
Yes. The Robofy agency and reseller plan supports multi-site deployment from a single dashboard. Each client store is indexed and managed independently. You can white-label the chatbot widget under your agency branding, set up order status and recommendation functionality for each client, and manage all deployments centrally.
