Automate interactions and deliver instant resolutions with the Returns and Refunds for Retail AI Agent. Ready to deploy across your website and WhatsApp in minutes.
Shoppers decide whether to buy from you again based on how painless your return process feels — and every manual back-and-forth over an RMA number adds friction that costs repeat business.
Customers aren't sure if an item is still within the return window or eligible for return at all, and abandon the request.
Staff spend hours generating return labels and RMA numbers for requests that follow the exact same pattern every time.
Customers message repeatedly asking where their refund is, adding load to support without resolving anything faster.
Shoppers who actually want a size or color exchange often get routed through a full refund flow, slowing down what should be a quick swap.
Looks up the order and checks it against your return policy window and product exclusions before the customer fills out anything.
Generates a return label and RMA number automatically once eligibility is confirmed, no staff involvement needed.
Distinguishes refund requests from exchange requests and routes each down the correct workflow, including size/color swaps.
I want to return these shoes, I ordered them 12 days ago.
Good news — you're well within our 30-day window. Would you like a refund, or would you rather exchange for a different size?
Exchange for a size 10.
Done — I've generated an exchange label and reserved a size 10 for you. Just drop the original pair at any courier point using the attached label.
This template comes pre-configured with everything you need to launch quickly.
Your agent doesn't replace your existing tools. It works with them.
Deploy agent on your WhatsApp number
Embed on specific pages and flow
Common questions about deploying the Returns and Refunds for Retail AI agent.
Yes, it looks up the actual order against your return window and exclusion rules, rather than giving a generic policy answer.
Yes, once eligibility is confirmed it generates a return label and RMA number instantly, no staff step required.
Yes, it separates exchange requests (like a size or color swap) from refund requests and routes each through the right flow.
Yes, it pulls live refund status from your payment processor so customers get an accurate timeline instead of a generic 'processing' message.
