What is an AI chatbot?
The AI chatbot is a program that can easily process and stimulate human conversations. Because of this humans can interact with digital devices as if they were having a conversation with a human.
But in technical terms, an AI chatbot is a computer program that uses powerful artificial intelligence (AI) and NLP which stands for natural language processing that helps the program to simulate human-like conversations.
The Functions of a chatbot can easily range from simple programs that answer basic questions to sophisticated digital assistants that learn and evolve to provide increasingly personalized responses.
ChatGPT is a recent advancement in AI chatbot technology. It is a large language model chatbot developed by OpenAI that is trained on a massive dataset of text and code. ChatGPT is able to generate human-like text, translate languages, write different kinds of creative content, and answer your questions in an informative way.
How does AI chatbot work?
An AI chatbot is an automated conversational AI chatbot. This means, it pretends to have conversations like a human and performs tasks based on the triggers given by the user. The unique and powerful ability of the chatbot to simulate conversations between different users, you can easily leverage this technology’s power to enhance convenience and efficiency.
The chatbot architecture is one of the most important things when it comes to the working of a chatbot. It depends on different use cases of the chatbot like use-case, chatbot type etc. But nonetheless the basic flow of how the chatbot works is similar to each other. Lets learn about the basic flows to understand how ai chatbot works.
Manual training is the process in which the chatbot is manually provided with a list of commonly asked user questions and their answers. This allows the chatbot to quickly identify the most relevant answers to user questions.
But this process can be a time-consuming process, but it is essential for ensuring that the chatbot can provide accurate and relevant answers to user questions. Additionally, manual training can help to improve the chatbot’s accuracy and fluency over time.
Steps to manually train the chatbot:
- Start by identifying the most common questions that your customers ask. You can do this by reviewing customer support tickets, surveys, or social media posts.
- Once you have identified the most common questions, create a list of corresponding answers. Be sure to use clear and concise language that is easy for users to understand.
- Test the chatbot with a variety of users to make sure that it is able to answer their questions accurately.
- Continue to update the chatbot’s knowledge base as you receive new questions from users.
As the name goes, this process of training the chatbot is automatic and less time consuming than the manual training. For this, we only need to send the relevant data like business documents, policy documents, and other relevant documents and instruct the chatbot to train itself. After the documents are received the process is simple. The chatbot will generate a list of questions and its relevant answers. It will then be able to respond to the user queries with ease.
Few benefits of using the automatic way to train the chatbot
- It can save a lot of time when compared to the manual way of training a chatbot.
- Automatic training methods can increase the accuracy of the chatbot responses.
- Automated training makes the chatbots more scalable.
Steps to automatically train the chatbot:
- Identify the documents that will be used for training. This could include policy documents, FAQs, or other types of documents that are relevant to the chatbot’s purpose.
- Send the documents to the chatbot. The chatbot will then process the documents and generate a list of questions and responses.
- Review the questions and responses. It is important to review the questions and responses to ensure that they are accurate and relevant.
- Deploy the chatbot. Once the questions and responses have been reviewed, the chatbot can be deployed to users.
Difference between Chatbots and AI Chatbots
Chatbots and AI chatbots are both computer programs that simulate human conversation. However, there are some key differences between the two
While traditional chatbots use keywords and other language identifiers to trigger pre-written responses, AI chatbots use artificial intelligence (AI) and natural language processing (NLP) to understand and respond to user queries in a more natural way.
Rule-based or traditional chatbots are typically easier to develop and maintain, but they are also more limited in their capabilities. AI chatbots, on the other hand, can be more complex to develop, but they can also provide a more engaging and personalized user experience.
- Chatbot is a software or tool which engages conversations with the users based on the predefined keywords and its prompt provided to it.
- The queries will be answered when a specific keyword is triggered and its response is given to the customer.
- The prompts and the data has to be updated regularly to help the chatbot converse with customers more easily.
- AI Chatbots have the ability to learn and update itself by crawling your website’s content and the additional documents provided to it.
- Based on automatic learning, there is no need to update it.
- It also has the ability to provide support in multiple languages.
- Using the powerful GPT technology the chatbot drives conversations easily.
|Natural language understanding (NLP)
|Keyword/Rule based learning
Industries that can benefit by using AI chatbots?
Here are the four industries which benefit form an AI chatbot:
Use of chatbot in the E-commerce industry
The e-commerce industry is one of the biggest industries which is expected to make around $6.3 trillion dollars in 2023. With such an industry which has near exponential growth every year, depending on traditional means of customer support won’t be feasible in the modern age of AI.
Full team of human support and sales systems cannot cope with the increasing number of customers and their queries. Using an AI chatbot can astronomically divide the workload and ensure a smooth functioning of the system. Quick response and enhanced customer engagement makes it easier for the customers to fulfill their needs quickly and makes it a satisfactory buyer journey for them.
Use of chatbot for human resource
In human resources, the majority of time is spent on talent management and responding to internal queries. So the team may not get enough time to focus on other important tasks at hand.
An HR chatbot can handle a variety of tasks, from interest generation and simple screening to background checks and qualifying candidates. An HR chatbot can automate many tasks, freeing up HR teams to focus on more strategic initiatives. It can also be trained on a wide range of data, which can help to improve the accuracy of its responses. Additionally, HR chatbots can provide 24/7 support to employees, which can help to improve their overall experience.
Use of chatbot for banking industry
Banking chatbots can provide 24/7 support to customers, regardless of time or location. Chatbots can make banking as easy as sending a text, and they can help to improve customer satisfaction and loyalty.
Use of chatbot in travel industry
One of the challenges that the travel industry faces is operating hours. Their customers are global travelers who can visit your websites for information at any time of the day. Not having sufficient customer support to answer their queries related to the trips you offer may lead to losing potential customers.
Chatbots are available 24×7. They can solve all the queries. They can book tickets for customers. This can help the business to increase sales and improve the customer services astronomically.
How to choose the best AI chatbot for your business
Depending on your business requirements, there are various factors to keep in mind before you choose a chatbot for your business. here we have listed down some of the most important factors to consider before choosing an AI chatbot for your business:
Chatbot should be able to multitask
A multi-tasking chatbot can handle tasks like customer support, generating leads, marketing etc. This helps to track and streamline various tasks at once. Using a chatbot which can multitask can enhance the workrate 10 fold.
The chatbot should be able to collect the necessary information during the customer interactions and the ability to track the context , which is beneficial in having a smooth conversation with the customers without breaking the flow.
Know your customer base
In depth analysis for your customer base is very important. Based on how your customer interacts with your business, their queries and issues etc should be used to train the chatbot accordingly. So based on this data you need to make sure that the chatbot can train accordingly and its ability to engage the customers based on it.
Some businesses have customers from multiple regions around the globe. There shouldn’t be any language barrier when the customers interact with your business. Having a multilingual chatbot ensures that such customers can comfortably interact and ask queries without much hesitation.
The chatbot should have customization options included in it. This helps businesses personalize the chatbot according to their brand tone.
Best and user-friendly UI/UX
Investing in a chatbot won’t matter if you are unable to operate it with ease. So having a user-friendly UI/UX is an important factor. The ease with which you can navigate across your chatbot’s dashboard and with which the customers can interact with it is an important point to keep in mind.
Chatbots are a powerful tool that can transform customer service and free up human employees for more important tasks. When choosing a chatbot solution, it is important to understand your organization’s needs and evaluate your options to ensure you select the right solution for your business.
Advantage of AI chatbot for customer
AI chatbots can function in multiple languages. From the customer viewpoint, this is highly crucial as it makes the customer comfortable interacting with your business. This helps the customers explain their requirements, issues and other queries more easily.
Faster response time
When the customers are interacting with the chat support, they expect answers to their queries within minutes. Using an AI chatbot can help in giving faster responses. The waiting time while using an Ai chatbot is around 5-10 seconds when compared to a more traditional approach towards customer support.
24×7 support available
Imagine your customer is going through your website late at night and has some queries they need answered about your service/product. Using a chatbot helps with such scenarios. Its 24×7 availability makes it easier for the customer to interact at any time of the day.
Also check out AI chatbot for customer support
How to create AI chatbots in 5 minutes
Getting an AI chatbot ready is a very simple and easy task. Lots of AI chatbot like Robofy have a similar process of making an AI chatbot
4 simple steps to make an AI chatbot
Step1: Access your chatbot
Step2: Add your website whose content needs to be crawled
Step3: Integrate the chatbot with your website
Step 4: That’s it!! Your chatbot is good to go!!
Top 3 AI Chatbots
There are several AI chatbots which can enhance the way your business performs. Using the AI chatbot in any industry can be astronomically beneficial in the long run. Here is a list of top 3 chatbots which have powerful features to help your business grow easily.
Robofy can help any business enhance their work flow, customer engagement and much more with a plethora of powerful features the chatbot has. With 24×7 multilingual support, inbox features, advanced customization, and automatic chatbot training the chatbot makes it easier to interact with customers and have engaging conversations with them, helping them solve any type of queries they have.
Knowbo.AI’s chatbot is an intelligent bot which is always up-to-date with the data provided to it so that it can interact with customers easily. With its easy deployment mechanism, it can easily be deployed on your website within minutes.
Arsturn’s AI chatbot powers you to create a powerful, AI chatbot for your website in minutes. It also helps to Gain insights from user conversations and integrate the chatbot seamlessly for a better user experience. It runs on GPT 3.5, giving the chatbot the best possible conversational abilities.
To know about the best chatbots your business can use. Click here.
What is the main purpose of chatbots?
The main purpose of a chatbot is to provide a conversational interface for users to interact with a computer program. Chatbots can be used for a variety of purposes, including:
- Customer service
What are the different types of chatbot?
There are a variety of chatbots. Each has their own technology on which it works. Some of them are:
- Rule based chatbots
- AI chatbots
- Voice bots
- Menu based chatbots
- Hybrid model chatbots